Responsible Gaming at kikariya

01 Age Restriction and Eligibility

kikariya strictly enforces an 18+ age policy across every product and service on the platform. No person under the age of 18 years is permitted to register an account, make a deposit, place a bet, or participate in any game or promotion offered by kikariya. This policy applies equally to all players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

During the account registration process, all players are required to confirm that they are aged 18 or above. kikariya enforces this through mandatory KYC (Know Your Customer) verification, which requires every player to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID) or passport — before deposits and withdrawals are processed. Any account where the account holder is found to be under 18 will be immediately suspended, all funds will be frozen pending investigation, and the matter will be escalated in accordance with kikariya's compliance obligations.

kikariya also reserves the right to request additional age verification documentation at any point during a player's account lifetime, particularly before processing any withdrawal. Providing false information about your age during registration is a serious breach of kikariya's Terms and Conditions and will result in immediate account closure without the return of any deposited or won funds.

02 Recognising Problem Gambling

For the vast majority of players, gambling on kikariya is a recreational activity enjoyed in moderation. However, kikariya recognises that for some individuals, gambling can develop into a harmful pattern of behaviour. Being able to identify the warning signs of problem gambling — in yourself or in someone you know — is the first and most important step toward addressing the issue.

The following behaviours may indicate that gambling has moved beyond entertainment and is becoming a problem. Ask yourself honestly whether any of the following apply to your situation:

If you recognise one or more of these signs in your own behaviour, kikariya strongly encourages you to make use of the responsible gaming tools described in the sections below, and to reach out to the kikariya support team or a professional counselling service without delay. Acknowledging the problem is the most important step, and kikariya is here to support you through the process.

03 Responsible Gaming Tools

kikariya provides a suite of responsible gaming tools that are available to every registered player free of charge. These tools are designed to put you firmly in control of your gambling activity. All tools can be activated by contacting kikariya's support team via email or live chat, and most take effect immediately upon request.

To activate any of the above tools, contact the kikariya support team via live chat on the kikariya platform or by emailing [email protected]. Our support team is available 24 hours a day, 7 days a week, in English, and will process your request promptly — most tool activations take effect within minutes of the request being confirmed.

04 Deposit and Spending Limits

One of the most effective ways to maintain control over your gambling activity is to set a firm budget before you begin playing. kikariya's deposit and spending limit system makes this straightforward. Players can configure their limits at any time by contacting the kikariya support team.

How deposit limits work on kikariya:

• You may set a daily deposit limit, a weekly deposit limit, and a monthly deposit limit simultaneously. kikariya will apply whichever limit is most restrictive at any given point.
• Limit reductions take effect immediately. If you lower your daily deposit limit from ৳10,000 to ৳5,000, the reduced limit applies straight away.
• Limit increases are subject to a mandatory 72-hour waiting period before they take effect. This cooling-off period is intentional — it gives you time to reconsider whether increasing your limit is genuinely in your best interest.
• You will receive an email notification to your registered address whenever a deposit limit change is requested or takes effect, so that you always have a record of your current limits.
• Deposit limits apply across all payment methods on kikariya, including bKash, Nagad, Rocket, and Upay. You cannot bypass a deposit limit by switching payment methods.

kikariya also recommends that players take advantage of the loss limit and session time-limit features alongside deposit limits, as these provide layered protection that addresses spending, playing time, and net loss position simultaneously. A comprehensive limit configuration takes only a few minutes to set up and can make a significant difference to the long-term enjoyment of gambling as a leisure activity.

05 Self-Exclusion and Time-Out

kikariya takes self-exclusion requests extremely seriously. If you feel that your gambling has become a problem, or if you simply want to take a break, kikariya provides two distinct options depending on the severity and duration of the break you require.

Time-Out (Short-Term Break)

A time-out is a temporary suspension of your kikariya account lasting between 24 hours and 30 days. It is suitable for players who want a brief cooling-off period without committing to a longer exclusion. During a time-out:

• Your kikariya account is fully suspended — you cannot log in, deposit, or place any bets.
• All promotional and marketing communications from kikariya are paused for the duration of the time-out.
• Any pending withdrawals that were approved before the time-out was applied will continue to be processed normally.
• Your account balance, gaming history, and account details are preserved and will be available when the time-out period expires.

Self-Exclusion (Long-Term or Permanent)

Self-exclusion is a more serious step intended for players who believe they have a gambling problem or who wish to stop gambling for an extended period. kikariya offers self-exclusion periods of 6 months, 1 year, 2 years, or permanent exclusion. Once a self-exclusion is applied:

• Your kikariya account is immediately and completely suspended for the full duration of the exclusion period.
• All marketing and promotional communications cease permanently for the duration of the exclusion.
• You will not be able to create a new kikariya account during the exclusion period — any attempt to do so will be identified and blocked by kikariya's account monitoring systems.
• Any account balance at the time of self-exclusion will be held securely and returned to you via your registered payment method (such as bKash or Nagad) upon your request, following identity verification.
• Re-activating your account after a self-exclusion period requires a formal written request, a mandatory 7-day additional cooling-off period, and a confirmation call or email exchange with kikariya's responsible gaming team.
• Permanent self-exclusion cannot be reversed. If you choose permanent exclusion, your account will be closed and your data retained only as required by kikariya's legal obligations.

To request a time-out or self-exclusion, contact kikariya's support team at [email protected] with the subject line "Responsible Gaming — Self-Exclusion Request". Your request will be actioned immediately upon receipt, and you will receive a written confirmation. Do not delay making this request if you feel gambling is causing you harm.

06 Protecting Minors

kikariya is committed to preventing minors from accessing gambling content. As a parent or guardian in Bangladesh, you play an important role in ensuring that children and young people in your household do not access online gambling platforms, including kikariya. The following steps are recommended:

• Device-level parental controls: Use the parental control settings available on your smartphone, tablet, or computer to restrict access to gambling websites. Most Android and iOS devices include built-in parental control features in their settings menus.
• Browser-level filtering: Install reputable content filtering software on devices used by children. These tools can block entire categories of websites, including online gambling, and are available for both desktop and mobile platforms.
• Account security: Never share your kikariya login credentials with your children or with any person under the age of 18. Keep your username and password private and use a strong, unique password for your kikariya account.
• Log out after every session: Always log out of your kikariya account when you have finished playing, particularly on shared devices. Do not save your kikariya password in a shared browser profile.
• Talk openly: Have open conversations with young people in your household about the risks of gambling and why it is an activity reserved for adults aged 18 and above.

If you suspect that a person under 18 has registered or is using a kikariya account, please report this immediately to [email protected]. kikariya will investigate all such reports promptly and will take appropriate protective action, including immediate account suspension, without requiring proof beyond a reasonable description of the concern.

07 Getting Help and Support

If you believe your gambling is becoming a problem, the most important thing you can do is reach out for help. kikariya's support team is available around the clock and is trained to handle responsible gaming enquiries with sensitivity, confidentiality, and without judgement. You do not need to be in crisis to ask for help — speaking to someone early is always better than waiting.

kikariya also encourages players who feel they need professional counselling or external support to seek help from qualified mental health and problem gambling organisations. Speaking with a professional counsellor alongside using kikariya's in-platform tools can be a powerful combination for regaining control. If gambling is affecting your finances, your relationships, or your mental health, please do not face it alone — help is available, and recovery is possible.

Remember: kikariya is a platform built for entertainment. Every game, every session, every bet should be an enjoyable leisure activity within a budget you can afford. If it ever stops feeling that way, kikariya's responsible gaming team is one email away. 18+